Tobacco items:
If you are not satisfied with the condition of the cigars (ex:craftsmanship, flavor), and you have not smoked more than 1 (of a box of 20 or more), then we will accept the return and issue you a full credit, minus freight charges, if you notify us within 30 days. This credit can be used for an exchange or a refund. If you have smoked more than 1, then we will only issue a pro-rated credit, per stick. Returns for cigars will only be accepted with original cellophane sleeves, tubes, and other "individual" packaging (such as cedar strips, coffins, etc..) still intact. All credits for cigars that were sold in packages of less than 20 cigars will be issued on a per-cigar basis when returned to us. Cigars purchased as part of a sampler of any sort may only be returned for equal exchange. If you would like to return any part of your order, please send an email to CustomerService@tobaccolocker.com for further instructions. Please include a description of the problem, and be sure to include your full name (mandatory) and any other order details (optional, but very helpful... we'll be able to respond to you more quickly).

Non-Tobacco Items:
You may return any non-tobacco item within 30 days in its unopened, original packaging for a full credit, minus shipping charges. If the product is defective we will provide you with a same item exchange, and we will pay the shipping

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